24/7 Reactive Support
Planned Preventative Maintenance
Safety & Compliance Inspections
Pit alterations & Repairs
Upgrades & Retrofits
Comprehensive support
Whatever your operational needs, our expert team is ready to support you.
Keeping your operation running smoothly requires more than just quality equipment - it demands reliable, expert support. Our range of services ensures your systems remain efficient, compliant, and fully operational year-round.
Reactive Maintenance
In the event of equipment failure, our state-of-the-art operations centre ensures instant response to reactive work orders and breakdowns, operating 24/7, 364 days a year.
Staffed by expert call handlers and technical desk engineers, it serves as the backbone of our national reactive engineering service, prioritising critical calls, remote fault diagnosis, and rapid resolutions.
Supported by a central parts warehouse and distribution network, our electro-mechanical engineers work nationwide to keep your loading bays fully operational. Equipped with smart devices linked to our technical library, they have instant access to specifications, safety guidelines, and troubleshooting resources — ensuring swift, first-time fixes to minimise downtime.
Overall Asset availability
By preventing issues and responding swiftly to unexpected problems, we keep your scissor lifts and dock levellers fully operational, minimising disruptions and ensuring smooth, safe workflows.
Our exceptional availability is driven by proactive maintenance, rapid support, and expert engineers.
24 hrs
priority 2 call sla
4 hrs
priority 1 call sla
calls attended within SLA
Time to complete
Time to fix
Time to attend
First Time Fix
Second Time Fix
Planned Preventative Maintenance
Our regime for loading bay lifts is a 6 monthly intervention, utilising enhanced method statements developed by our Research & Development team. This helps drive asset availability and mitigate breakdowns more than just a regular compliance check.
This cost effective maintenance model is a shift away from traditional industry maintenance provision, moving towards more proactive interventions, planned preventative work and mitigation against reactive downtime.
Following a deep clean of your loading bay environments, our industry leading PPM regime addresses key areas of intervention, allowing for qualitative checks, measurements, and uncontaminated lubrication point access. Some of these key areas include:
Pit Cleaning
We use advanced equipment, including high-pressure jet washers and industrial vacuums, to ensure a thorough clean. Our expert team also provides maintenance services, ensuring your pit is fully operational and ready for use.
We offer a comprehensive pit cleaning service to ensure your loading bays, pits, and drainage systems are fully maintained, safe, and functional.
Our innovative approach mitigates against both flooding and pests. It also allows us to provide detailed condition reports of the pit's structural integrity, and inspect the fundamental components of the loading bay asset to ensure it is situated correctly and without faults.
The process includes:
Benefits of re-manufacture
Rebuilds
Our industry-leading rebuild operation is continually recycling redundant or end-of-life equipment back to 'as new' for return into customer estates.
All work is carried out by fully qualified electromechanical engineers who recycle and upgrade lifting assets to current standards, extending their operational lifespan.
Factory Functions
Our central Bury location, with 40,000 square feet of factory space, is home to the Miller's Vanguard workshop team. This factory provides rebuild, repair, and refurbishment services off-site when on-site repairs are deemed unsafe.
This site features many specialist capabilities, such as caustic cleaning, soak testing, and an in-house PCB laboratory.
New goods supply and installation
If your loading bay equipment fails, we offer a full range of replacements, tailored to your needs.
Our team of loading bay surveyors will assess your current infrastructure and needs, helping you select the perfect lifting solution.
Once manufactured, our highly skilled team of engineers will oversee the seamless installation of your new equipment. Our National Logistics Operation includes a fleet of vehicles, from vans to Hi-ab cranes, allowing us to deliver and install equipment quickly and efficiently.
In addition to ensuring that your new device is fully operational, our team will provide all required documentation as well as training for your staff.
Our project management team will keep you informed every step of the way, ensuring that work is completed safely and efficiently.
We understand that downtime in loading bay operations can be disruptive, which is why we pride ourselves on fast build and delivery time. We're confident that our Banksman range offers the ideal lifting and unloading solutions to meet your unique business needs.
Loans
Understanding that temporary solutions are required on occasion, we maintain a fleet of loan scissor lifts reserved for urgent situations and peak trading periods. These loan lifts provide an ideal solution for covering critical repairs or replacements with longer lead times.
Warranty
Whether you purchase a new or a factory reworked loading bay device from Banksman, we believe that it should be carefully maintained to run optimally for as long as possible.
We provide a full warranty, so you can be assured that any equipment you purchase from us will be fully supported and services for three years, an unrivalled package within the industry.
Our Qualifications
Miller’s Vanguard is proud to announce that we are now ALEM qualified, further strengthening our commitment to excellence in loading & lifting equipment maintenance and safety. This prestigious accreditation sits alongside our existing set of qualifications, demonstrating our dedication to the highest industry standards.
